Reference

How We Run the Platform and Handle Your Account

We built cbazi around clear account rules and transparent payment verification. When you deposit through bKash, Nagad or Rocket, your transaction records stay linked to your wallet so withdrawal requests match the account you funded.

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cbazi How We Run the Platform and Handle Your Account
LEGAL CONTACT

How to Reach Us About Account Rules or Data Requests

If you need clarity on eligibility, want to request your account data, or have questions about how we verify payments, our support team handles those inquiries directly. We aim to respond within one business day for legal and data requests.

Live chat Open the chat widget from any logged-in page and select the legal or account inquiry option. Our team sees your account history immediately so we can answer verification questions without asking you to repeat transaction details.
Email support Send your legal question or data request to the support email listed in your account dashboard. Include your registered mobile number so we can match the ticket to your profile and respond securely without exposing wallet details in the thread.
Account settings Log in and visit the legal section under account settings to download a copy of the terms you agreed to at registration, review your current region status, or submit a formal data access request that triggers our internal review process.
DATA & SECURITY

What We Track, Store and Protect

Every account action — login timestamp, deposit source, game session, withdrawal request — is logged so we can verify your activity if you contact support or if a payment dispute arises. We encrypt wallet details and store them separately from your session data.

Payment records

When you send funds via bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp. We keep those records for as long as your account remains open plus two years afterward to satisfy payment-processor dispute windows and audit requirements.

Session tracking

We log your device type, IP address and login time each time you open the lobby. That data helps us detect shared accounts or unusual access patterns. We do not sell session logs to third parties and we anonymise IP data after six months.

Data requests

You can request a full export of your account data — deposit history, game sessions, support tickets, stored wallet references — by submitting a ticket through the legal contact form. We deliver the file within seven business days as a secure download link sent to your registered email.

Account deletion

If you close your account permanently, we retain transaction records for regulatory and dispute purposes but anonymise your personal identifiers after the retention period. You can request deletion through the account settings page; we confirm closure by email once the balance is zero.

Legal and Account Access Answers

We serve eligible regions where local law permits online casino and sports betting access. We cannot verify your jurisdiction — you confirm eligibility when you register. If uncertain, consult local legal guidance before opening an account.

If your wallet name does not match your cbazi profile or if the withdrawal amount exceeds a threshold, we ask for identity documents to confirm ownership. This protects your account from unauthorised access and satisfies payment-processor requirements.

Yes. Submit a data request through the legal contact form or the account settings page. We send a secure download link to your registered email within seven business days containing deposit history, game sessions and stored wallet references.

We close the account immediately and return any remaining balance through the original payment method. Restricted-region accounts cannot place bets or access game lobbies, and we cannot reopen them if your location does not change.

We retain transaction records for two years beyond account closure to satisfy payment-processor dispute windows and audit obligations. After that period we anonymise personal identifiers while keeping aggregate transaction data for internal reporting.

Log in and navigate to the legal section under account settings. You can download a PDF of the terms version that was active when you registered, plus any updates we have published since then with effective dates clearly marked.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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