Reference

How We Handle Your Account Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and place bets across our lobby. This policy explains what we gather, how we use it, and the choices you have.

Account securityPayment data protectionYour control rightsContact channels
cbazi How We Handle Your Account Information
DATA SAFEGUARDS

How We Keep Your Information Secure

We encrypt account credentials and payment data, log login sessions to detect unusual access, and restrict internal access to personal information. You control your marketing preferences and can request a copy of your data or ask us to delete your account when you no longer use our platform.

Encryption Standard

We encrypt your password using industry-standard hashing and secure payment transaction data with SSL during transfer. Your bKash, Nagad and Rocket transaction references are logged but payment credentials remain with the provider.

Session Security

Each login creates a session token that expires after inactivity. We log IP address and device type to flag unexpected login locations and send alerts if we detect access from a new device.

Data Retention

We keep account and transaction records for regulatory and dispute-resolution purposes. Once you close your account, we archive personal data and remove it from active systems after the required retention period ends.

Your Rights

You can request a copy of the data we hold, correct outdated information, withdraw marketing consent, or ask us to delete your account. Contact support with your registered mobile number to start any of these requests.

POLICY CONTACT

Get in Touch About Your Privacy

If you want to review the data we hold, request changes, or ask how we handle your information, our support team is available to help. Use live chat for immediate answers, email for detailed requests, or check the account settings panel where you can update preferences directly.

Live Chat Open the chat widget in the bottom corner of any page and ask our team about data access, deletion requests, or privacy questions. We respond in minutes during active hours.
Email Support Send your privacy inquiry to our support email with your registered mobile number. We review access requests and data questions within two business days and reply with the steps we can take.
Account Settings Log in and visit your account dashboard to update email, mobile number, language preference, and marketing choices. You can change these details anytime without contacting support first.

Common Privacy and Data Questions

We ask for your mobile number, email address, and a password you create. When you deposit or withdraw, we log transaction references and amounts to maintain your account balance and support any queries.

We record the payment method, transaction reference, and amount to credit your wallet and track deposit history. We do not store your mobile wallet PIN or full account credentials — those stay with your payment provider.

Yes. Contact our support team with your registered mobile number and request a copy of your account data. We respond within two business days with the information we have and the format options available.

We share transaction details with payment processors to complete deposits and withdrawals. We do not sell your personal information to advertisers or data brokers. Any sharing is limited to operating your account and meeting legal obligations.

We retain account and transaction records for regulatory and dispute purposes. After you close your account, we archive personal data and remove it from active systems once the required retention period ends, typically within a few years.

Log in to account settings and turn off marketing emails, or contact support to request full account deletion. We process deletion requests after confirming identity and clearing any pending transactions or disputes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.